I am looking for a print in a different size/material than offered on your website, what do I do?
I can always create a custom product for you, all you need to do is send an e-mail to email@example.com with your request. Please note that production time might take longer, and shipping costs may be higher when ordering something very large.
Why are some of your works not available in bigger sizes, while other works are?
Some of my older works were made in a lower resolution, and to guarantee the best possible quality I'm not offering the biggest sizes for those.
When can I expect my order to arrive?
All products/orders are created on demand, which will take a maximum of 5 business days. After this I will ship the products to you as soon as possible, which will take an additional:
1-3 business days for The Netherlands
2-7 business days for other EU countries
5-7 business days for the United States
5-7 business days for Canada
5-10 business days for Australia.
I cannot be held accountable for any of the following:
- Delays due to the COVID-19 situation;
- Additional custom fees for orders outside the EU;
- Errors caused by the local delivery service;
- Unsuccessful delivery due to an incorrectly specified delivery address;
- Unsuccessful delivery due to absence at the delivery address.
However I will of course always try to advice you in the best way possible for any action that should be taken in case of a situation as listed above.
Do you accept refunds?
No, sorry. All products are created on demand, which means I cannot give you a refund when you change your mind.
When your products are damaged during shipping, you can contact me with pictures of the damage and I can send you a replacement free of charge.
I cannot be held accountable for problems at delivery companies. However I can always advice you in a case of a e.g. failed delivery, but please make sure your address information is 100% correct and you follow any instructions from your local delivery company.
Are you available for custom work?
Yes, I am! Please send an e-mail to firstname.lastname@example.org for requests.
Can I use your work for my album cover, advertisement, merchandise etc.?
Most of my works are available for a non-exclusive license, which means you cannot use my art for free. If you're interested in a piece, please send an e-mail to email@example.com
Do you want an all-exclusive license? Check out my available work here on Art Grab: https://artgrab.co/art/irie.wata